Directeur(trice) des Opérations - Director of Operations

The Director of Operations leads a team of Regional Operations Managers to achieve portfolio operating plans and overall business performance objectives. The role involves establishing performance targets, coaching ROMs, and providing strategic support to franchisees in areas including sales growth, profitability, and network expansion.

Requirements

• 10+ years of restaurant or retail management experience
• Multi-unit leadership and team management experience
• Strong understanding of restaurant operations and multi-unit business management
• Proven leadership skills with the ability to inspire teams, drive accountability, and execute strategic initiatives
• Strong business and financial acumen
• Excellent coaching, mentoring, and consultative leadership skills
• Exceptional verbal, written, and interpersonal communication skills
• Ability to navigate complex issues and manage difficult conversations effectively
• Strong relationship-building skills with the ability to establish credibility and trust with internal and external stakeholders
• Ability to develop and execute action plans that drive measurable business results
• Willingness to travel regularly to support and consult with franchisees

Benefits

• Market related compensation
• Complimentary coffee, drinks and snacks at the office
• Free parking at the office
• Free access to the gym (Montreal office)
• Summer Fridays
• 1 hour lunch paid
• Virtual health care
• Company social events
• Group insurance plan, including health, dental and long-term disability