Directeur(trice) des Opérations - Director of Operations

The Director of Operations (DOO) leads a team of Regional Operations Managers (ROMs) to achieve portfolio operating plans and overall business performance objectives. The DOO establishes performance targets and coaches ROMs to provide strategic, consultative support to franchisees in areas including sales growth, profitability, operational excellence, and network expansion.

Requirements

• 10+ years of restaurant or retail management experience, including multi-unit leadership and team management experience
• Strong understanding of restaurant operations and multi-unit business management
• Proven leadership skills with the ability to inspire teams, drive accountability, and execute strategic initiatives
• Strong business and financial acumen
• Excellent coaching, mentoring, and consultative leadership skills
• Exceptional verbal, written, and interpersonal communication skills
• Ability to navigate complex issues and manage difficult conversations effectively
• Strong relationship-building skills with the ability to establish credibility and trust with internal and external stakeholders
• Ability to develop and execute action plans that drive measurable business results

Benefits

• Market related compensation
• Complimentary coffee, drinks and snacks at the office
• Free parking at the office
• Free access to the gym (Montreal office)
• Summer Fridays
• 1 hour lunch paid
• Virtual health care
• Company social events
• Group insurance plan, including health, dental and long-term disability