The Customer Service Representative at Hartson-Kennedy is responsible for maintaining a positive relationship with assigned accounts, ensuring customers receive the highest level of service, and contributing to a team environment that performs at the highest level.
Requirements
- Excellent communication (verbal and written) and interpersonal skills
- Problem solving skills to identify problems and recommend effective solutions
- Time management skills to respond to customer emails, calls, and messages promptly
- Multitasking and organization skills to work on multiple issues at one time
- Effective at working in teams to collaborate with coworkers in other departments
- Proficient with Microsoft Office applications
- Knowledge of ERP systems
- Minimum 2 years of customer service experience, preferably in comparable industry
Benefits
- Medical & Prescription Drug Coverage
- Dental Coverage
- Flexible Spending Accounts (Healthcare and Dependent Care)
- 401(k) Savings Plan with Matching provision
- Paid Time Off
- Paid Holidays
- Life & Voluntary Optional Life Insurance
- Short-Term Disability Coverage
- Voluntary Long-Term Disability Coverage
- Employee Assistance Program
- Employee Product Purchase Discount