Customer Service Representative

The Customer Service Representative at Hartson-Kennedy is responsible for maintaining a positive relationship with assigned accounts, ensuring customers receive the highest level of service, and contributing to a team environment that performs at the highest level.

Requirements

• Excellent communication (verbal and written) and interpersonal skills
• Problem solving skills to identify problems and recommend effective solutions
• Time management skills to respond to customer emails, calls, and messages promptly
• Multitasking and organization skills to work on multiple issues at one time
• Effective at working in teams to collaborate with coworkers in other departments
• Proficient with Microsoft Office applications
• Knowledge of ERP systems
• Minimum 2 years of customer service experience, preferably in comparable industry

Benefits

• Medical & Prescription Drug Coverage
• Dental Coverage
• Flexible Spending Accounts (Healthcare and Dependent Care)
• 401(k) Savings Plan with Matching provision
• Paid Time Off
• Paid Holidays
• Life & Voluntary Optional Life Insurance
• Short-Term Disability Coverage
• Voluntary Long-Term Disability Coverage
• Employee Assistance Program
• Employee Product Purchase Discount