Customer Service Representative

Formosa Plastics Corporation is seeking a Customer Service Representative to provide effective and efficient service to customers, meet their standards for service and quality, and fulfill sales and orders in a timely manner.

Requirements

• 1-5 years experience in the customer service field
• Ability to handle small, medium, and large accounts with complex product portfolios
• Excellent English verbal command and/or multilingual
• Able to read, analyze, and interpret emails, purchase orders, contracts, Standard Operating Procedures, and other job-related reports
• Strong phone etiquette and ability to answer phone within 3 rings if available
• Ability to calculate figures and amounts, solve practical problems, and deal with a variety of concrete variables

Benefits

• Excellent medical, dental, and vision insurance plans
• Flexible spending accounts for health, dependent care
• Short-term Disability
• Long-term Disability
• Group Term Life, Dependent and Supplemental Life Insurance
• Tuition Reimbursement
• 10 Paid Holidays
• Paid Time Off for a balanced life (Vacation, Sick and Personal Time)
• FlexTime Available
• Competitive Compensation
• 401(k) plan with company match
• Cash Balance
• Pension Plan