Customer Service Representative

The Customer Service Representative will provide effective and efficient service to meet customer standards for service and quality, acting as the critical link in the fulfillment of each sale and in the enhancement of Formosa's brands and image.

Requirements

• 1-5 years experience in the customer service field
• Ability to handle small, medium, and large accounts with complex product portfolios
• Demonstrated achievement in providing customer satisfaction
• Excellent English verbal command and/or multilingual
• Able to read, analyze, and interpret emails, purchase orders, contracts, and job-related reports
• Excellent written communication skills
• Strong phone etiquette
• Ability to calculate figures and amounts
• Use of Microsoft Office Excel, Word, and Outlook

Benefits

• Health Coverage and Perks
• Flexible spending accounts for health, dependent care
• Short-term Disability
• Long-term Disability
• Group Term Life, Dependent and Supplemental Life Insurance
• Tuition Reimbursement
• 10 Paid Holidays
• Paid Time Off for a balanced life (Vacation, Sick and Personal Time)
• FlexTime Available
• Competitive Compensation