Advanced Support Engineer

Fortinet is expanding its technical support teams in EMEA and is seeking an Advanced Support Engineer. This role involves providing technical support to high-profile customers, building relationships, and resolving complex issues. The position requires strong communication skills and experience in resolving customer issues in the telco and enterprise environments.

Requirements

• Advanced troubleshooting on various Fortinet products
• Track, maintain, and prioritize technical cases
• Manage customer communications and expectations
• Build and maintain a long-term technical relationship with customers
• Participate in customer meetings
• Develop best practices deployment and troubleshooting documentation
• Report Software/Hardware issues to R&D