Advanced Support Engineer

Fortinet is seeking an Advanced Services Engineer to deliver technical support excellence to high-profile customers in the EMEA region. The role involves troubleshooting complex technical issues, building customer relationships, and contributing to R&D and sales teams. Strong communication and analytical skills are required.

Requirements

• Advanced troubleshooting on various Fortinet products
• Track, maintain, and prioritize technical cases
• Participate in customer conferences
• Develop best practices for deployment and documentation
• Strong written and verbal communication skills
• Deep knowledge of networking protocols (TCP/IP, routing, switching)
• Experience in security products (Firewalls, IDS/IPS, VPN, etc.)