Renewals Representative

The Renewal Representative will support all operational functions of the full Renewal Sales cycle, including interfacing with customers, sales teams, and partners to drive commercial and mid-enterprise renewals. This role requires a strong understanding of B2B Channel Sales and Direct Sales motions, as well as a track record of meeting quotas and providing exceptional customer service.

Requirements

• Support all operational functions of the full Renewal Sales cycle
• Interface with customers, sales teams, and partners to drive commercial and mid-enterprise renewals
• Meet daily/weekly SLAs and maintain high customer satisfaction ratings
• Carry quota tied to territory renewal goals
• Utilize Salesforce, Renewal Tracking System, and FreshDesk Ticketing system daily
• Train new hire sales reps on renewal process and best practices

Benefits

• 100% company-paid medical, dental, and vision coverage
• Health Spending Account
• Personal Spending Account
• Employee & Family Assistance Plan (EFAP)
• Critical illness, disability, and life insurance
• Group Registered Retirement Savings Plan (RRSP) with company match
• Competitive Paid Time Off and flexible leave policies