Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted September 12, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a dynamic Senior Technical Support Specialist to contribute to the success of its rapidly growing business. This role involves identifying and resolving customer issues, ensuring customer satisfaction, and contributing to the development of data loss prevention solutions. The specialist will collaborate with the R&D team, communicate issues, and improve product usability.
Requirements
- 5+ years of experience in a technical support or system administration role
- Deep knowledge of operating systems (Windows, Mac, Linux)
- Strong understanding of TCP/IP
- Experience with endpoint security, firewalls, IDS/IPS, VPN, and networking
- Strong troubleshooting and problem solving skills
- Experience with REST APIs and JSON
- Programming or scripting skills (Python, Java script, or Shell scripting)
- Genuine interest in learning new technologies
- Strong communication skills
- Understanding of Data Loss Prevention (DLP) software is a bonus
Benefits
- Attractive Total Rewards package
- Welcoming work environment
- Opportunity for career growth
