Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted January 12, 2026
Full Time
About the Company
Fortinet is a cybersecurity pioneer with over two decades of excellence, shaping the future of cybersecurity with a global Customer Success and Support function.
Job Description
We are seeking a Senior Technical Support Specialist to provide technical support and escalation for Fortinet customers and partners, enhancing our global Customer Success and Support function. The role requires expertise in Fortinet technology, problem-solving, and customer education.
Requirements
- Minimum 3 years of experience in technical support or system administration in a networking/security company
- Bachelor's degree in computer science, Software Engineering or related field, or equivalent combination of training and experience
- Deep working knowledge of operating systems (Windows, OSX, Unix/Linux)
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products (firewalls, IDS/IPS, VPN, virus scanning)
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and/or security products
Benefits
- Medical, dental, vision, life and disability insurance
- 401(k)
- 11 paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
