Technical Account Manager

This Technical Account Manager role focuses on understanding customer needs and providing technical support. The role involves identifying and resolving technical issues, recommending solutions, and maintaining customer communication. The ideal candidate will help customers achieve their strategic objectives with Fortinet security products.

Requirements

• Develop a deep understanding of customer business/technical needs.
• Become a trusted advisor by proactively guiding customers with recommendations.
• Troubleshoot and resolve customer incidents.
• Manage customer communications and expectations.
• Participate in customer meetings.
• Produce service reports.
• Report software/hardware issues.

Benefits

• Competitive salary
• Opportunities for professional development
• Teamwork