Technical Account Manager - Sydney

Join the global leader in network security solutions as a Technical Account Manager in Sydney. You will work with key customers to optimize their customer experience, deliver expert technical support, and implement proactive measures to maintain a stable and reliable customer network.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent experience)
• 6+ years of experience in a technical support, account management, or similar client-facing role
• Strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc), Routing and Switching with the ability to troubleshoot and resolve complex technical issues
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
• Very good presentation skills and able to comfortable present technical and non-technical information to small to medium size audience
• Proven problem-solving skills including, but not limited to, configuration analysis, detail log analysis including debug logs, packet trace analysis, etc. Ability to think critically and analytically

Benefits

• Attractive Total Rewards package to support overall health and financial well-being