Technical Account Manager - Sydney

Join the global leader in network security solutions as a Technical Account Manager. Help strategic customers optimize their customer experience by operating as the primary technical advisor. Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent experience)
• 6+ years of experience in a technical support, account management, or similar client-facing role
• Strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc), Routing and Switching with the ability to troubleshoot and resolve complex technical issues
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
• Very good presentation skills and able to comfortable present technical and non-technical information to small to medium size audience
• Proven problem-solving skills including, but not limited to, configuration analysis, detail log analysis including debug logs, packet trace analysis, etc. Ability to think critically and analytically
• Demonstrated commitment to delivering outstanding customer service and support
• Ability to work effectively within a cross-functional team, including engineering, product management, sales, professional services and TAC
• Ability to maintain the overall understanding of the network design and able to comment on design flaws
• Face to face and remote customer management experience
• Previous experience working on Fortinet products is an advantage
• Asset to have CCNA, CCNP, CCIE, and/or CISSP and ITIL certifications and scripting and automation experience
• Fortinet certifications on NSE4, NSE5, NSE7, NSE8 is a distinct advantage

Benefits

• Total Rewards package to support your overall health and financial well-being