Technical Account Manager - Sydney/Melbourne

Join Fortinet as a Technical Account Manager in Sydney or Melbourne, Australia. As a key customer advocate, you will provide technical guidance, support, and strategic recommendations to ensure customer success and satisfaction. Work on cutting-edge security products and technologies, and help customers achieve their strategic objectives.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent experience)
• 6+ years of experience in a technical support, account management, or similar client-facing role
• Strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc), Routing and Switching with the ability to troubleshoot and resolve complex technical issues
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
• Very good presentation skills and able to comfortable present technical and non-technical information to small to medium size audience
• Proven problem-solving skills including, but not limited to, configuration analysis, detail log analysis including debug logs, packet trace analysis, etc. Ability to think critically and analytically
• Demonstrated commitment to delivering outstanding customer service and support
• Ability to work effectively within a cross-functional team, including engineering, product management, sales, professional services and TAC
• Face to face and remote customer management experience
• Previous experience working on Fortinet products is an advantage
• Asset to have CCNA, CCNP, CCIE, and/or CISSP and ITIL certifications and scripting and automation experience
• Fortinet certifications on NSE4, NSE5, NSE7, NSE8 is a distinct advantage

Benefits

• Total Rewards package to support overall health and financial well-being
• Diverse and inclusive work environment
• Attractive salary and benefits