Technical Account Manager - Sydney/Melbourne

We are seeking a Technical Account Manager to join our Advanced Support team in APAC. As a TAM, you will act as the primary technical contact for key Fortinet customers, ensuring their success and satisfaction with our products and services. You will work closely with clients to understand their needs, address their technical challenges, and advocate for their success within our organization.

Requirements

• Bachelor’s degree in computer science, Engineering, or a related technical field
• 6+ years of experience in a technical support, account management, or similar client-facing role
• Strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc), Routing and Switching
• Excellent verbal and written communication skills
• Very good presentation skills
• Proven problem-solving skills
• Demonstrated commitment to delivering outstanding customer service and support
• Ability to work effectively within a cross-functional team

Benefits

• Attractive Total Rewards package to support overall health and financial well-being
• Welcoming work environment designed for a rewarding career journey