Technical Support Engineer - 2

Fortinet is seeking a Technical Support Engineer to provide exceptional customer service for customers based in SAARC, ME, and EMEA regions. The role involves analyzing and resolving customer problems through troubleshooting and network security tasks, developing technical skills, and leading operational improvements. It’s a great opportunity to join a fast-paced and innovative team in a supportive environment.

Requirements

• Fortinet Certified Professional (FCP) or CCNA/CCNP certified
• Good understanding of data networking protocols, TCP/IP, routing, and switching fundamentals
• Strong troubleshooting and problem-solving skills
• Hands-on experience with IPsec, SSL, SD-WAN, authentication, WAF, VoIP, and hardware redundancy
• Working knowledge of Linux OS, virtualization technologies, and cloud computing
• Working knowledge of Python or similar language
• 6+ years of experience in the computer networking or security industry
• Exceptional communication skills

Benefits

• Competitive Total Rewards package
• Supportive work environment
• Collaborative team culture
• Continuous improvement efforts