Technical Support Engineer
FortinetFrankfurt, Hesse, Germany
Posted April 8, 2026
Full Time
About the Company
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere.
Job Description
Reporting to the TAC Manager in Frankfurt, Germany, as a Technical Support Engineer you will be the main contact point for customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. You will conduct basic troubleshooting, gather and analyze configuration information, and provide recommendations for optimization.
Requirements
- 5+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Proficient spoken and written English and German
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal communication skills
- Ability to work in multicultural team environment
Benefits
- Competitive Total Rewards package
- Flexible work arrangements
- Supportive work environment
