Technical Support Engineer - FortiNAC

Reporting to ETAC Manager, the Technical Support Engineer will be the main contact point for customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator, conducting troubleshooting, gathering and analyzing configuration information, and providing customer education.

Requirements

• 6+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English and German language
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Ability to work in multicultural team environment