Technical Support Engineer - FortiNAC

Reporting to ETAC Manager based in Kelsterbach, Germany, this Technical Support Engineer position involves acting as the main contact point for customers and partners for technical break/fix or configuration inquiries for FortiGate and FortiAuthenticator. Key responsibilities include conducting basic troubleshooting, gathering and analyzing configuration information, and providing recommendations for improvement.

Requirements

• 6+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English and German language
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication skills