Technical Support Engineer
FortinetFrankfurt, Hesse, Germany
Posted April 8, 2026
Full Time
About the Company
Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere.
Job Description
Reporting to TAC Manager, this Technical Support Engineer will be the main contact point for customers and partners for technical break/fix or configuration inquiries for Fortinet firewalls. Responsibilities include conducting basic troubleshooting, gathering and analyzing customer system information, and offering customer education to bridge knowledge gaps.
Requirements
- German language required
- 5+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Proficient spoken and written English and German
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal communication skills
Benefits
- Total Rewards package
- Flexible work arrangements
- Supportive work environment
