Technical Support Engineer - FSIEM

Fortinet is seeking experienced technical support engineers for the France, Sophia Antipolis office, focusing on the EMEA team. The role involves investigating customer issues, providing technical support, analyzing data, and contributing to the development of Fortinet's product. Excellent communication and problem-solving skills are essential.

Requirements

• Investigate customer issues, including replication in-house.
• Provide direct technical support via phone, web systems.
• Analyze and technical investigation of reported problems.
• Follow-up with R&D departments to resolve product issues.
• Develop technical documentation.
• Strong troubleshooting and problem solving skills.

Benefits

• Competitive compensation and benefits