Product Support Specialist

The Product Support Specialist will act as the support resource for Censis clients to ensure resolution and client satisfaction on support and technical issues.

Requirements

• Serve as the main point of contact for internal and external customers to resolve outstanding technical and application issues, stay in sync with customer requests, and respond to client inquiries regarding the support of CensiTrac
• Independently solve and research complex technical and application-related customer inquiries by phone and email
• Facilitate the customer concern to higher tiers
• Coordinate with clients and appropriate internal departments to ensure clients are properly serviced
• Develop and maintain an in-depth understanding of the CensiTrac product suite
• Participate in (after-hours) on-call rotation
• Support applicable hardware related to CensiTrac (ex. printers, interfaces, scanners)
• Participate in process-improvement projects in the Technical Support department

Benefits

• Bonus