Specjalista ds. Cyfrowej Obsługi Klienta

Implement digital customer service tools, analyze end-to-end customer service processes, and design simple and intuitive customer and employee paths to meet real needs of employees and customers. Balance technological, legal, and business requirements with real operational needs and empathetic customer service. Monitor the impact of automation and process changes on efficiency and customer experience metrics.

Requirements

• Higher education
• At least 2 years of work experience in transformation or automation of processes
• Ability to work with large data sets and define conclusions based on them
• Ability to visualize data (optional)
• Expert knowledge of post-sales customer service processes in the energy industry (optional)
• Management/liding skills, negotiation skills, ability to convey clear expectations and respond to operational changes
• Knowledge of foreign languages: English – intermediate

Benefits

• Employment based on an employment contract
• Hybrid work model (2 days a week, we work from the office)
• Benefits package: private medical care, life insurance, multisport card contribution, lunch card, social funds, pension programs (PPK), gifts, and events for children and employees
• Initiatives supporting the balance between work and private life: wellbeing platform, massages, educational webinars, employee programs, etc.
• Training and development: English language lessons, e-learning platform, casual dress code
• Available parking space for reservation