Customer Success Engineer

Forward Networks is looking for a Customer Success Engineer in Japan to provide world-class post-sales technical leadership to our client base. The role requires strong networking and security fundamentals, experience with multiple network vendors, and excellent analytical and problem-solving skills.

Requirements

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

Benefits

• Remote work with 10-20% travel requirement for customer and internal meetings