Sr. Strategic Customer Success Engineer
FOSSASan Francisco, California, United States • Camden, New Jersey, United States
Posted March 5, 2026
200000 - 230000 USD
Full Time
About the Company
FOSSA is a rapidly growing series-B company with a truly distributed team.
Job Description
We are looking for a Sr. Strategic Customer Success Engineer to join our team. As a key member of our customer-facing team, you will be responsible for leading consulting engagements, providing technical ownership and accountability for our customers, and working closely with our Customer Success Managers to drive customer strategy.
Requirements
- Proven experience with private SaaS and on-prem SaaS
- Knowledge of Kubernetes or similar experience
- Ability to write and maintain scripts and customer-facing technical project documentation
- Experience with helping customers plan complex technical rollouts
- Working knowledge of threat modeling and software architecture
- Ability to partner with internal teams to reproduce product defects and provide input to on-call teams
Benefits
- Competitive compensation package including salary and equity ownership
- Industry-leading benefits: 100% employer-paid medical premiums, dental and vision insurance, FSA, and 401(k)
- Unlimited PTO
- Annual cash compensation range: $200,000 - $230,000 OTE USD
