Bilingual Call Center Agent, CICC
Foundation for California Community CollegesSacramento, California, United States • United States
Posted February 26, 2026
44000 - 46200 USD
Full Time
About the Company
The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years.
Job Description
Bilingual Call Center Agent to provide customer service and technical assistance to families receiving social services across California. Seeking mission-driven, passionate, and equity-minded individuals with strong desire to impact lives.
Requirements
- Bilingual in Spanish required
- Exceptional interpersonal and customer service skills
- Ability to work effectively with diverse groups of individuals
- Proficient in troubleshooting various CICC applications and services
- Strong written and verbal communication skills
- Skillful application of problem-solving techniques to provide effective customer service
- Experience in handling inbound and outbound service calls over the phone
- Ability to work remotely and navigate various technology platforms
Benefits
- Competitive compensation
- Generous Paid Time Off
- Medical, dental, and vision plans
- Flexible Spending Accounts
- Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness offerings
- CalPERS retirement program
- 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer