Call Center Agent, CICC
Foundation for California Community CollegesSacramento, California, United States
Posted February 26, 2026
42000 - 44100 USD
Full Time
About the Company
The Foundation for California Community Colleges is a non-profit organization working to improve the student experience and expand pathways to economic and social mobility in communities across California.
Job Description
Call Center Agent position at the Foundation for California Community Colleges to provide customer service and technical assistance to families receiving social services. Limited-term position through 10/30/2026.
Requirements
- Exceptional interpersonal, customer service, problem-solving, critical thinking, verbal and written communication, and conflict resolution skills.
- Proficient in troubleshooting various CICC applications and services.
- Strong written and verbal communication skills.
- Effective communication with individuals from diverse socio-economic, educational, and cultural backgrounds.
- Experience in handling inbound and outbound service calls over the phone.
Benefits
- Competitive compensation
- Generous PTO
- Holidays
- Medical, dental, and vision plans
- Flexible Spending Accounts
- Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness offerings
- CalPERS retirement program
- 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer