Bilingual Call Center Lead, CICC
Foundation for California Community CollegesCalifornia, United States
Posted April 7, 2026
48000 - 50400 USD
Full Time
About the Company
The Foundation for California Community Colleges blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency.
Job Description
The Foundation for California Community Colleges's Community Impact Call Center is seeking Bilingual Call Center Leads to provide exceptional customer service to families accessing social services in California. In this role, you will organize, direct, and oversee the activities of the Call Center and its staff, and perform standard call center agent duties as needed.
Requirements
- Maintain a strong working knowledge of program eligibility guidelines, benefits, and resources
- Act as the first point of contact for agent support, providing technical assistance, de-escalating calls, troubleshooting issues, and handling escalated cases as needed
- Prepare, collect, and analyze ad hoc reports for client use, ensuring timely and accurate delivery of insights
Benefits
- Competitive compensation
- Generous Paid Time Off
- Medical, dental, and vision plans
- Flexible Spending Accounts
- Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness offerings
- CalPERS retirement program
- Optional 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer