Director of Operations

We're looking for a Director of Operations to build the operational layer between functions and the COO, freeing strategic capacity at the top while ensuring execution doesn't slip as we scale. The role involves building the infrastructure that makes delivery possible and managing through high-growth environments.

Requirements

• 5+ years in operations leadership, with direct management of multiple functions or teams
• Agency experience — digital, creative, content, or marketing agency
• Experience in a high-growth environment (rapid headcount or revenue scaling)
• Strong process design instincts — you have built SOPs and workflows that people actually use
• Fluency in project management best practices and operational infrastructure
• Experience with remote-first, globally distributed teams
• Comfortable using LLMs and AI tools in day-to-day work, with sound judgment about when they help and when they don’t

Benefits

• Base Pay: $110,000–$125,000 CAD (Canada / Band A)
• Variable Compensation: Individual performance bonus (15–20% of base, KPI-tied) and company-wide profit sharing
• Remote work