Director of Operations

We are seeking a Director of Operations to build the operational layer between functions and the COO, freeing strategic capacity at the top while ensuring execution doesn’t slip as we scale. This is a build role at a company crossing from growth stage to scale.

Requirements

• 5+ years in operations leadership, with direct management of multiple functions or teams
• Agency experience — digital, creative, content, or marketing agency
• Demonstrated ability to build and develop managers, not just manage individual contributors
• Experience in a high-growth environment (rapid headcount or revenue scaling)
• Strong process design instincts — you have built SOPs and workflows that people actually use
• Fluency in project management best practices and operational infrastructure
• Experience with remote-first, globally distributed teams
• Comfortable using LLMs and AI tools in day-to-day work, with sound judgment about when they help and when they don’t

Benefits

• Base Pay: $110,000–$125,000 CAD (Canada / Band A). Equivalent range applies for Band B hires, adjusted to local market rates.
• Variable Compensation: Individual performance bonus (15–20% of base, KPI-tied) and company-wide profit sharing.