Senior Account Manager

Foundation is a digital content marketing agency hiring a Senior Account Manager to join their 100% remote Client Services team. The successful candidate will own a small portfolio of high-priority clients and ensure their experience with Foundation is proactive, clear, and outcome-focused.

Requirements

• Manage a portfolio of enterprise-level accounts as the main point of contact.
• Lead client meetings, share project updates, and keep stakeholders aligned.
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.
• Track deadlines, budgets, and client KPIs using ClickUp and internal systems.
• Support content and strategy handoffs by owning timelines and task flows.
• Ensure client feedback and approvals are captured and integrated smoothly.
• Proactively flag risks, delays, or misalignments to internal leaders.
• Identify and initiate upsell or expansion conversations where appropriate.
• Maintain accurate client data, resourcing requests, and reporting details.
• Complete client NPS surveys and internal health updates on schedule.