Senior Account Manager

We're hiring a Senior Account Manager to join our growing Client Services team at Foundation, a digital content marketing agency. The ideal candidate is a calm, confident operator who excels at anticipating issues, holding teams accountable to deadlines, and making sure every client interaction is handled with care.

Requirements

• Manage a portfolio of enterprise-level accounts as the main point of contact.
• Lead client meetings, share project updates, and keep stakeholders aligned.
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.
• Track deadlines, budgets, and client KPIs using ClickUp and internal systems.
• Support content and strategy handoffs by owning timelines and task flows.
• Ensure client feedback and approvals are captured and integrated smoothly.
• Proactively flag risks, delays, or misalignments to internal leaders.
• Identify and initiate upsell or expansion conversations where appropriate.
• Maintain accurate client data, resourcing requests, and reporting details.
• Complete client NPS surveys and internal health updates on schedule.

Benefits

• Flexible working hours
• Opportunities for professional growth and development
• Chance to work with ambitious brands and be part of a growing team