Senior Account Manager

We're hiring a Senior Account Manager to join our growing Client Services team at Foundation, a digital content marketing agency serving B2B SaaS, Higher Ed, and enterprise clients. The ideal candidate is a calm, confident operator who excels at anticipating issues, holding teams accountable to deadlines, and making sure every client interaction is handled with care.

Requirements

• Manage a portfolio of enterprise-level accounts as the main point of contact
• Lead client meetings, share project updates, and keep stakeholders aligned
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations
• Track deadlines, budgets, and client KPIs using ClickUp and internal systems
• Support content and strategy handoffs by owning timelines and task flows
• Ensure client feedback and approvals are captured and integrated smoothly
• Proactively flag risks, delays, or misalignments to internal leaders
• Identify and initiate upsell or expansion conversations where appropriate
• Maintain accurate client data, resourcing requests, and reporting details
• Complete client NPS surveys and internal health updates on schedule

Benefits

• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and remote work environment