Customer Support Specialist with German and English (Nightshift)
Foundever®Sofia, Sofia-City, Bulgaria
Posted September 25, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
FoundeverTM, a global leader in customer experience (CX) with 170,000 employees worldwide, is seeking a Customer Support Specialist with German and English (Nightshift) to respond to consumer queries via phone and email. The ideal candidate will be a bilingual expert with excellent communication skills and a proactive approach to resolving customer issues. The company offers a competitive remuneration scheme and opportunities for career growth.
Requirements
- Excellent command of spoken German (C1)
- Excellent command of spoken English (B2)
- Experience in a contact center or customer facing role is beneficial
- Experience in technical facing role is beneficial
- Adaptability to product, process, and technology changes
- Proven track record of excellent attendance and time-keeping
- Good computer literacy
Benefits
- Competitive remuneration scheme
- Social package including healthcare insurance and gift vouchers
- Sport card discounts
- Opportunity to participate in company initiatives
- Late/night shifts schedules
- Long-term professional career opportunities
- Training and development