Customer Support Specialist with Spanish and English (Nightshift)
Foundever®Sofia, Sofia-City, Bulgaria
Posted September 25, 2025
Full Time
About the Company
Foundever is a global leader in customer experience (CX), providing innovative solutions to support operational needs and deliver seamless experiences to customers. With over 150,000 associates and +9 million daily conversations across 45 countries, Foundever combines global scale with an agile, entrepreneurial culture to help companies transform their CX strategies.
Job Description
FoundeverTM is seeking a Customer Support Specialist with Spanish and English (Nightshift) to provide exceptional customer service and technical support. The role involves resolving customer queries, navigating systems, and collaborating within a team. This is a remote position focused on leveraging excellent attendance and time-keeping skills.
Requirements
- Respond to and resolve a wide variety of consumer queries by phone calls and e-mails
- Take control of situations and make smart decisions
- Provide customers with advice and information regarding clients' products and services
- Navigate multiple systems to update e-records
- Proactively provide support to colleagues
- Good computer literacy
Benefits
- Competitive remuneration scheme
- Social package including healthcare insurance, gift vouchers, and sports card discounts
- Company initiatives
- Late/night shifts schedules
- Opportunities for long-term professional career
- Training and development programs
- Internal competitions
