English & Bulgarian Customer Support Agent - Sports Wagering & Gaming

We are recruiting for a company that is a global leader in sports wagering and gaming. They are committed to creating a culture that ensures everyone feels psychologically safe, heard, and included.

Requirements

• Address customer inquiries through chat, email, and phone, effectively assessing individual issues and implementing appropriate solutions to meet customer needs.
• Document and report system bugs and general customer challenges to the relevant specialized departments or Customer Service Management.
• Escalate any suspicious customer activities to Customer Service Management and the Compliance Department for further investigation.
• Maintain a comprehensive understanding of products and Standard Operating Procedures to ensure high-quality support.

Benefits

• Group Bonus plan
• Personal Medical Insurance
• Dental Allowance
• Food Vouchers
• 25 days of annual leave
• Self-development and learning leave
• Christmas bonus
• Allowance for transportation
• Cash support for utilities
• Life Insurance
• Educational Leave (for Students, discretionary)