French Quality Specialist for On-Demand Transportation Service - Porto, Portugal

We are looking for a French Quality Specialist to join our team. As a Quality Specialist, your daily responsibilities will include supporting quality scaled quality audits, reviewing previously adjudicated documents, leading and facilitating alignment sessions with the BPOs, performing root cause analysis on quality issues, and analyzing quality trends.

Requirements

• Native or proficient French
• Professional-level proficiency in English (minimum B2 English language capabilities)
• Knowledge of additional languages is a strong plus
• Strong verbal and written communication skills
• Good working knowledge of computer i.e. MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor
• Ability to multi task multiple activities by effective delegation and monitoring
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal
• Availability to work Monday to Friday from 9h to 18h
• Availability to work 100% from our site in Porto
• Minimum – 12 months of QA experience
• Should be at least one certified/finalized professional education
• Good performance and behaviors in your current role

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture