Guest Experience Coordinator

Four Seasons Hotel Hampshire seeks a committed and detail-driven Guest Experience Coordinator to ensure seamless, personalised and memorable experiences for guests. The role involves assisting with reservation enquiries, room requests, and general information, and upholding Four Seasons standards of luxury, care and service excellence.

Requirements

• Previous experience in hospitality, guest services, or reservations
• Exceptional attention to detail and strong organisational skills
• Excellent written and verbal communication abilities
• A hospitable nature and genuine passion for delivering outstanding service
• Ability to multitask, prioritise and remain calm under pressure
• Professional, positive, and collaborative attitude
• Flexible availability, including weekends and holidays

Benefits

• Excellent Training & Career development opportunities
• Four Seasons employee travel programme
• BUPA Dental Health Care
• Free meals in our staff restaurant while on duty
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning available
• Annual themed employee party and many social, charitable & sporting events throughout the year
• Access to Wagestream – salary advance benefit
• Employee recognition programmes