Guest Experience Coordinator

Join Four Seasons Hotel Hampshire as a Guest Experience Coordinator and be a central point of contact for guest enquiries, requests, and reservations. Assist guests with reservation enquiries, room requests, and general information, handle telephone and written communication, and uphold Four Seasons standards of luxury, care and service excellence.

Requirements

• Previous experience in hospitality, guest services, or reservations preferred
• Exceptional attention to detail and strong organisational skills
• Excellent written and verbal communication abilities
• A hospitable nature and genuine passion for delivering outstanding service
• Ability to multitask, prioritise and remain calm under pressure
• Professional, positive, and collaborative attitude
• Flexible availability, including weekends and holidays

Benefits

• Excellent Training & Career development opportunities
• Four Seasons employee travel programme
• BUPA Dental Health Care
• Free meals in our staff restaurant while on duty including fruits, coffee/tea available throughout the day
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning available
• Annual themed employee party and many social, charitable & sporting events throughout the year
• Access to Wagestream – salary advance benefit
• Employee recognition programmes