Four Seasons is looking for a Technology Innovation and Data Technician to join their team and drive digital innovation. The ideal candidate will have strong technical knowledge of IT systems and be able to design, implement, and support solutions that improve efficiency and enhance data-driven decision-making.
Requirements
- Maintain professional and collaborative relationships with all departments and the Home Office
- Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements
- Ensure critical systems are operational 24/7
- Provide systems administration support, including user account management, configuration, troubleshooting, and documentation
- Assist with server infrastructure management, performance monitoring, OS upgrades, and issue resolution
- Support additional property systems such as back office, sales & catering, and HR applications
- Diagnose and resolve service outages, manage virus protection, and maintain system security
- Promote and uphold Four Seasons core technology standards across all systems
- Coordinate technology-related projects, new acquisitions, and corporate-driven implementations
- Maintain and support desktop operating systems and applications, including patch management
- Provide direct technical support for guests, function rooms, and conference services
- Administer communication tools such as Lotus Notes, VPN connections, and other platforms
- Assist with system backup and recovery processes to ensure data integrity
- Manage relationships with third-party vendors and ensure timely resolution of technical issues
- Participate in 24/7 support coverage for mission-critical systems
Benefits
- Excellent Training & Career development opportunities
- Hotel Service Charge
- Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service
- Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day
- Shuttle bus service from the hotel between Fleet & Church Crookham
- Holiday entitlement increases with years of service up to 33 days off
- Bupa dental plan available after 6 months of service
- Opportunities to build a successful career with global potential!!
- Free uniform dry cleaning available
- Annual themed employee party and many social, charitable & sporting events throughout the year
- Access to Wagestream - salary advance benefit
- Employee recognition programmes
