Resident Support (Days 8 am-4 pm)

Friends of Switchpoint is seeking a Resident Support staff member to work with individuals, families, and veterans experiencing homelessness. The ideal candidate will be energetic and passionate about serving others, with a focus on implementing Switchpoint's mission and values.

Requirements

• Understand and implement Switchpoint's mission and values and adhere to all policies and procedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services

Benefits

• 401k
• EAP (Employee Assistance Program)
• VASA Gym discount
• IM4 Health - Section 125 Group Hospital Fixed-Indemnity Plan