Customer Onboarding Specialist
FrontSantiago, Santiago Metropolitan Region, Chile
Posted May 7, 2026
Full Time
About the Company
Front is an AI-powered customer service platform that empowers companies to deliver high-quality automation while maintaining human control. Offering SaaS solutions for email collaboration, customer service management, and shared inboxes, Front helps over 9,000 businesses scale exceptional service, enhance team collaboration, and gain valuable insights to improve the customer experience.
Job Description
Front is looking for a Customer Onboarding Specialist to join our Success Services Team. As a Customer Onboarding Specialist, you will work with customers to ensure they are successful with our product by implementing optimal workflows, providing proactive project management, and guiding customers through change management throughout specific engagements within the customer journey.
Requirements
- At least 2 years of experience in Implementation, Professional Services, Customer Success or Account Management in a SaaS company
- Deep knowledge of support SaaS products and services
- Proven track record of deploying high-touch implementations with the highest level of customer service, efficiency and accuracy
- Experience managing change management for customers ranging from SMB to MM clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
Benefits
- Competitive salary
- Fully covered health insurance - medical, dental and vision
- Generous paid time off
- Mental health support with Workplace Options
- Family planning support with Maven
- Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
- Wellness Days
- Winter Break
