Customer Success Manager

Front is a customer operations platform built for B2B complexity, and we're looking for a Customer Success Manager to own the renewal lifecycle, drive customer value and adoption, and identify and mitigate risk. The ideal candidate will have 1-2+ years of experience in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment.

Requirements

• 1-2+ years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Benefits

• Competitive salary
• Equity
• Private health insurance
• Paid parental leave
• Flexible time off policy
• Focus Fridays
• Flexibility to work from home Mondays and Fridays
• Mental health support
• Family planning support
• Lifestyle Stipend
• Wellness Days
• Winter Break