Senior Manager, Customer Success
FrontSantiago, Santiago Metropolitan Region, Chile
Posted May 22, 2026
Full Time
About the Company
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.
Job Description
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. The Senior Manager, Customer Success will lead a team of Customer Success Managers to drive adoption, expansion, and long-term customer outcomes across a portfolio of accounts.
Requirements
- 7+ years in Customer Success, Account Management, or post-sales roles in B2B SaaS
- 2+ years managing and scaling high-performing CS teams
- Proven track record leading retention and expansion outcomes (renewals, churn reduction, upsell/cross-sell) in a recurring revenue model
Benefits
- Competitive salary
- Fully covered health insurance - medical, dental and vision
- Generous paid time off
- Mental health support with Workplace Options
- Family planning support with Maven
- Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
- Wellness Days - Fronteers get an additional day off on months with no holidays