Head of Customer Success

Frontera is a company that aims to reimagine how children with autism and other behavioral health needs get the care they deserve. The company brings together clinicians, technologists, and autism specialists to build cutting-edge AI tools for care teams. The Head of Customer Success will own the health and growth of clinic partner portfolio, build processes, and lead a team of Customer Success Managers and oversee Customer Support function.

Requirements

• 6+ years in Customer Success, Account Management, or a similar client-facing role in SaaS or healthcare technology
• 1-3 years of experience leading or mentoring a CS team, with a track record of developing people and driving team-level results
• Proven experience owning an upsell or expansion number, identifying opportunities, building the case, leading commercial conversations, and closing deals
• Experience overseeing or closely partnering with a Customer Support function, and understanding the full post-sales and implementation lifecycle
• Familiarity with ABA practices, behavioral health, or clinical settings is a plus

Benefits

• Competitive salary
• 401(k) plan
• Health benefits
• Generous Paid Time Off (4 weeks of PTO per year)
• Stock options