Platform Operations Analyst

Frontera is a company that is reimagining how children with autism and other behavioral health needs get the care they deserve. They are seeking a Platform Operations Analyst to join their Engineering team to improve the reliability, quality, and scalability of their B2B and direct-to-parent products.

Requirements

• Investigate and diagnose B2B and D2P product issues in live production environments
• Use SQL and internal tooling to validate data and identify root causes
• Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors
• Independently resolve low-to-medium complexity issues where possible
• Create clear, reproducible bug reports when Engineering involvement is required
• Partner with Customer Success on escalations and customer-facing explanations
• Support report customization, QA customization, and integration troubleshooting
• Assist with product testing by identifying bugs and root causes
• Surface recurring issue patterns and opportunities for product or system improvements

Benefits

• Stock options
• Health benefits
• 401(k) plan
• 4 weeks of PTO per year