IT Support Engineer-Part Time

We are seeking an IT Support Engineer with exemplary customer service skills to maintain the normal operation of the company's internal clients, handle hardware malfunctions, and provide remote IT service to employees based in the Middle East.

Requirements

• Maintain IT assets inventory
• Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience
• Solid experience in providing high-volume, fast-paced desktop support
• Basic network troubleshooting knowledge; CCNA certification is a bonus
• Familiarity with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring, with a willingness to learn new technologies in these areas
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, Visio, etc.)
• Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems
• Strong communication skills and a proactive approach to interacting with others
• Passion for new technologies and a demonstrable enthusiasm for staying up-to-date with the latest trends and solutions
• Previous experience in sourcing and managing external suppliers
• Solid IT service process experience and familiarity with ITSM systems
• Mandarin language capability is an advantage due to communication with Shanghai HQ

Benefits

• Health Insurance
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week