Member Experience Manager

The Member Experience Manager is responsible for delivering exceptional experiences to Ezra's members, leading a high-performing team, and driving data-driven improvement initiatives to increase member satisfaction and loyalty.

Requirements

• 6-10 years in customer success, member experience, or a related function with direct ownership of satisfaction metrics
• Demonstrated experience managing NPS programs or equivalent member feedback systems
• Track record of building or significantly improving operational processes in a high-growth environment
• Experience managing a team
• Proven ability to use data to drive decisions and communicate results to cross-functional stakeholders

Benefits

• Base Salary: $120,000 - $140,000
• Stock options
• Comprehensive health, dental, and vision plans for you and your family
• Wellness and commuter benefits
• Competitive vacation policy
• A culture that emphasizes learning
• Professional development budget for continued learning
• Opportunity to directly impact our mission of saving lives through early cancer detection