Member Experience, VIP

Function Health is seeking a VIP Member Success Associate to deliver a white-glove experience to high-impact members. This role requires strong communication skills, attention to detail, and the ability to handle dynamic, high-pressure moments. The successful candidate will be a self-starter with a growth mindset, able to take initiative and move projects forward in a fast-paced environment.

Requirements

• 2+ years of combined experience in a client-facing and operations-heavy role
• Proven experience working with high-profile or high-touch individuals and managing multi-stakeholder communications
• Strong written and verbal communication skills, especially in live support, phone calls, and complex email threads
• Highly organized with excellent judgment, discretion, and attention to detail
• Experience handling logistics coordination, such as scheduling and external vendor relationships

Benefits

• Competitive salary and benefits package
• Flexible working hours
• Dynamic work environment where creativity and innovation are encouraged