Customer Incident Manager
fundaAmsterdam, North Holland, Netherlands
Posted August 22, 2025
3410.7 - 4520.5 EUR
Full Time
About the Company
Funda is the leading online property portal in the Netherlands, offering an extensive selection of property listings since 2001. The company specializes in real estate services including residential, commercial, and new developments, leveraging big data and technology to enhance user experience. With over 77 million monthly visits from 5 million unique users, Funda is committed to expanding its platform to serve more customers effectively.
Job Description
As a Customer Incident Manager at Funda, you will be the first point of contact for real estate agents, consumers, and other users of our platform. You will investigate incidents, determine their impact, and ensure that the problem reaches the right place. You will also collect feedback from customers on how it can be improved and translate it into concrete improvement proposals for the platform.
Requirements
- HBO work and thinking level
- Experience with customer service software or a CRM system (Salesforce is a plus)
- Ability to analyze incidents sharply and describe them clearly
- Good communication skills, both verbally and in writing
- Ability to remain professional and stress-free under pressure
Benefits
- Nice salary of € 3,410.70 - € 4,520.50 per month
- Annual bonus of up to 1.5 times monthly salary
- 25 paid vacation days
- 60% contribution to pension
- € 2000 per year for digital courses
- Net compensation for phone and internet
- Home working compensation
- Full reimbursement of travel costs for office days
- Unlimited access to mental support
- Opportunity to take a sabbatical every 3 years
- Contribution to gym subscription and massages on site
- Lunch on site
- Party and team events
